Implementation with Azure AI:

Azure Bot Service with Language Studio: Develop intelligent chatbots with natural language understanding using Azure OpenAI and Azure Language Understanding (LUIS).

Azure Cognitive Services (Speech): Enable voice-based interactions with Speech-to-Text and Text-to-Speech APIs.

Azure Functions: Automate backend workflows for ticket creation or database updates.

Integration: Connect with Dynamics 365 Customer Service for seamless ticketing and CRM integration.